How can we help?

Troubleshooting Generation Issues

1. Refresh the page — most stuck jobs resolve within a minute of reloading your dashboard.
2. Check your credit balance to make sure you have enough credits for the generation type.
3. Simplify or clarify your prompt if the output style seems off — vague prompts produce vague results.
4. If a job fails outright, credits are refunded automatically within minutes.
5. Still stuck? Submit a quality claim within 24 hours, or contact support using the form below.

Learn more about refunds in our Credits & Refunds page or our full Refund Policy.