Refund Policy

If a generation fails due to a technical error on our end (for example, a script, visual, voiceover, or export job that does not complete successfully), the credits used for that generation are automatically refunded to your account balance, typically within minutes. You do not need to contact support for these automatic refunds.

If you believe a completed generation is significantly defective (e.g., corrupted output, content that does not resemble your prompt due to a system error, or unusable audio/video), you may submit a quality claim through our Help Center within 24 hours of the generation completing. Claims submitted after this window will not be eligible for a credit refund. Each claim is reviewed individually, and approved claims are refunded in credits, not cash.

Credits that have already been consumed to generate content — and are not part of an approved quality claim or confirmed technical failure — are non-refundable for cash. Dissatisfaction with subjective creative results (e.g., artistic style, minor imperfections typical of AI generation) does not qualify for a refund, as generation is a computational process performed on your request.

One-time credit pack purchases may be eligible for a refund of the unused portion if requested within 14 days of purchase and no credits from that purchase have been used. Once any credits from a pack have been spent, that pack is no longer eligible for a purchase refund (though individual failed generations remain covered under Section 1).

• You may cancel your subscription at any time from your account billing settings.
• Cancellation stops future renewals; you retain access to paid features until the end of your current billing period.
• We do not provide prorated refunds for partial billing periods, except where required by law.
• Any credits included with your subscription remain available until they expire per your plan's terms, or until the end of the current billing period if cancelled.

If you initiate a chargeback with your bank or card provider without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to reach out to support@dreamreelai.app first so we can help resolve the issue directly.

Visit our Help Center and submit a support request under "Credits & billing," or email us directly at support@dreamreelai.app with your account email and a description of the issue. We aim to respond to all billing inquiries within 2 business days.

We may revise this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.